WE
Wulf E
1 reviews | Active since Feb 2012
12 Jun 2024, 16:19
Bank refuses to close bank account
I tried to close my son's dormant account (where I have Power of Attorney) after he had emigrated to the US some time ago, only to find out that admin charges had accumulated to R2k over to the years. After settling the "debt", I again tried to close the account. Then the branch staff wouldn't close the account, as they couldn't find the POA document. I was promised a telephonic response, but am still waiting. I believe this is Nedbank's problem, not mine, and the bank should not hide behind their bureaucratic rules. My son could have done nothing, but went out of his way to settle the debt. If Nedbank refuses to close the account now, I will suggest to my son to do nothing further.
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Wulf E's updateReviewer Update
26 Jun 2024, 08:54Since Nedbank doesn’t respond to complaints on hellopeter.com, I submitted a direct complaint to them, not expecting a fast response.
Instead, I soon had a call from someone at Nedbank, who "lit a fire:" under the Somerset Mall and Somerset West branch managers who called me, and managed to close the account, not knowing why the branch staff couldn't do it.
Instead, I soon had a call from someone at Nedbank, who "lit a fire:" under the Somerset Mall and Somerset West branch managers who called me, and managed to close the account, not knowing why the branch staff couldn't do it.
WE
Wulf E's update26 Jun 2024, 08:54
Reviewer Update
Since Nedbank doesn’t respond to complaints on hellopeter.com, I submitted a direct complaint to them, not expecting a fast response.
Instead, I soon had a call from someone at Nedbank, who "lit a fire:" under the Somerset Mall and Somerset West branch managers who called me, and managed to close the account, not knowing why the branch staff couldn't do it.
Instead, I soon had a call from someone at Nedbank, who "lit a fire:" under the Somerset Mall and Somerset West branch managers who called me, and managed to close the account, not knowing why the branch staff couldn't do it.