Bank refuses to close account and erroneous loan

I had a Nedbank savings account a few years ago and decided to close it in 2012 due to bad service and expensive service fees.I was then informed the account could not be closed as i have an outstanding personal loan since 2004. This was disputed as i do not recall having such loan. The Hatfield branch manager decided to assist further by sending my documents to the personal loans department as there was no record on my credit profile.<br> <br> I was requested to submit a statement and sample of my signatures to forensics in head office for further investigation. My query went back and forth until I gave up on the matter in 2013. I have since failed to get hold of the Manager who assisted me and deemed the matter closed.<br> To my surprise, I have been listed on Transunion ITC for an outstanding loan since 2004 for R9000 by Nedbank last year. This listing has lowered my credit score unnecessarily due to poor administration.<br> I do not understand how I could have a loan of R4000 unpaid for 12 years and only be listed in 2015.<br> I request that this matter be investigated, feedback provided and my account closed for good urgently.<br> <br> Prudence Thomas<br> [Email Removed]