Bank Placing Me in A Worse Position

<p>So i write my story to MFC Nedbank regarding my current financial status since the beginning of February 2017 and the reason is due too I am facing financial difficulty and won’t be able to afford my monthly instalment, due to death in my family and need the bank assistance I hereby would like to request for 6 months instalments to be placed on hold by adding it to the remaining outstanding debt.</p> <p> </p> <p>So they reply "</p> <p> </p> <p>Good day</p> <p>We acknowledge receipt of your email.</p> <p><br />We wish to inform you that MFC does offer a full freeze for maximum 2 months</p> <p>This request is subject to approval.</p> <p>Instalments amount not paid will be spread equally over the remaining term of your contract. This will increase your instalments.</p> <p>The following are the requirements for approval :</p> <p>1. Up to date letter from your insurance confirming that your vehicle is still insured.</p> <p>2. A letter/email from self-briefly stating reason & type of arrangement.<br />The request letter from yourself is required to be signed and annotated with your ID or account deal reference"</p> <p> </p> <p>None the less i do all of the above and then get this reply,</p> <p>Good day Mrs Henricks</p> <p> </p> <p>We hereby acknowledge the receipt of your request for payment arrangement on your account. <br /> <br /> Please be advised that all requests are subject to a credit manager's approval and the following documents will be required:</p> <p> </p> <p>1. Insurance confirming that the vehicle is still insured (The confirmation cannot be older than 3 months).</p> <p> </p> <p>2. Payslip</p> <p> </p> <p>3. Income and expenditure</p> <p> </p> <p>4. Copy of death certificate</p> <p> </p> <p>All documents need to be received 2 weeks before your next debit order.</p> <p> </p> <p>All queries and supporting documents is required to be forwarded to ********** or ********** <p> </p> <p>If you require further assistance kindly contact us directly on ***alternatively you may fax us on ***or email us at ********** <p> </p> <p>“Did you know you can now manage your account online, register on our website on www.mfc.co.za for settlements, border letters, statements, and a lot more. “</p> <p> </p> <p>We trust that the above is all in order.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p><br />Sizwe Mbonambi</p> <p>Administrator Client Services | MFC Call Centre | MFC a division of Nedbank</p> <p>Ground Floor | Block B | 24 Achter road | Paulshoff | Sunninghill | 2128 | PO Box 1144 | Johannesburg | 2000 |</p> <p>t +27 (0)86 0879 900 f +27 (0)86 0035 466 @ ********** <p>Website: www.mfc.co.za</p> <p> </p> <p>Like an idiot i following instruction an after 3 attempts to the same person today's reply</p> <p> </p> <p>Good day Mrs Hendricks</p> <p> </p> <p>Thank you for the request for a payment arrangement.</p> <p> </p> <p>Your request has been unfortunately declined.</p> <p> </p> <p>The reason for the decline is that we do not process pre-payment arrangements for the reason/s stated (for December funeral arrangements).</p> <p> </p> <p>Please note that your request falls out of our pre-payment arrangement criteria.</p> <p> </p> <p>If you are unable to honour your instalments going forward, your account will be referred to our collections department to assist you with further payment arrangement assistance.</p> <p> </p> <p>If you require further assistance kindly contact us directly on ***alternatively you may fax us on ***or email us at ********** <p> </p> <p>“Did you know you can now manage your account online, register on our website on www.mfc.co.za for settlements, border letters, statements, and a lot more. “</p> <p> </p> <p>We trust that the above is all in order.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p><br />Sizwe Mbonambi</p> <p>Administrator Client Services | MFC Call Centre | MFC a division of Nedbank</p> <p>Ground Floor | Block B | 24 Achter road | Paulshoff | Sunninghill | 2128 | PO Box 1144 | Johannesburg | 2000 |</p> <p>t +27 (0)86 0879 900 f +27 (0)86 0035 466 @ ********** <p>Website: www.mfc.co.za</p> <p> </p> <p>So i ask myself does this Consultant not understand that i had to shuffle my finances around to accomodate for the funeral and still have a surviving mother and grandmother who runs a household and due to the fact that my dad was the bread winner i've been assisting them hence the request above.</p> <p> </p> <p>So the bank would rather i default on payment and place me in a worse position.</p>