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Thato M
1 reviews | Active since Dec 2017
14 Feb 2022, 10:30
Bank of ******s.
73 years old, Nedbank started by making me lose R70 000 through their investments then when I have served the term, they tell me the money doesn't just get released, it gets released in 5 days, "come bock on the 14th". I come on the 14th at 09h00 as per the appointment, I get a story that this person is not in and I must wait. 09h30 she comes in and I am told to wait for her to finish with her 09h30 appointed or they can schedule another appointment on another day (How the hell!), as if she had considered my 09h00 appointment!!! Next thing when I am finally seen I get told to come back next week Monday. These people are holding me hostage with my money. I want it back now!!!
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Thato M's updateReviewer Update
14 Feb 2022, 19:14I am disgusted at the customer service from Nedbank, my complaint was about Botes and the ladies giving me the run around at their eastgate branch. Now that it's after 7pm and no one has attended to my complaint it shows how little Nedbank in it's entirety does not value customers. They have no respect for pensioners hard earned money and will not assist you at all to fix the issue you have. I have been dealing with Botes the past year, she is my adviser and the fact that she told me I need to serve 5 days to receive money on an already expired term and on the day I come that she scheduled, she only gives me forms to fill in today to wait another 5 days shows the lack of competence in the staff at this bank. They have lost me a great deal, the least they should do is just let me walk away in peace.
Puleng Elizabeth Matsie.
Puleng Elizabeth Matsie.
TM
Thato M's update14 Feb 2022, 19:14
Reviewer Update
I am disgusted at the customer service from Nedbank, my complaint was about Botes and the ladies giving me the run around at their eastgate branch. Now that it's after 7pm and no one has attended to my complaint it shows how little Nedbank in it's entirety does not value customers. They have no respect for pensioners hard earned money and will not assist you at all to fix the issue you have. I have been dealing with Botes the past year, she is my adviser and the fact that she told me I need to serve 5 days to receive money on an already expired term and on the day I come that she scheduled, she only gives me forms to fill in today to wait another 5 days shows the lack of competence in the staff at this bank. They have lost me a great deal, the least they should do is just let me walk away in peace.
Puleng Elizabeth Matsie.
Puleng Elizabeth Matsie.