1 reviews | Active since Nov 2018
Bank from Hell
If there was a minus star rating Nedbank would be the Bank get it. Their service is incredibly *********** to say the least. So I took a loan in September last year... Biggest mistake of my life... It's being a continuous nightmare. First they don't know how debit order mandates work cause they debit my account all willy nilly... My mandate signed stated 31 October however my account was debited on 22 October. When I called the call centre to ask why it was debited on this date the guy apologized. Next thing I know the installment is returned to my account. I call back the call center asking why they refunded since they would just have to take it again on the 31st...to which he says no don't worry it set to go off my account on 31 Nov... I asked but then won't it look like I missed a payment... And he said no. I then emailed a long email to customer service to make sure my account doesn't go into arears as my credit record would be affected... To which he states don't worry it's set for Nov 31. So then I dony receive any statements from Nedbank so I have no idea what's going on with my account. Then I call the call center and request my statements be emailed suffice to say I find out my account is in arears when I apply for Standard bank to take over my debt. To which they decline. My excellent credit record destroyed because call Centre staff and administration don't know what they are doing. I wouldnt refer my worst enemy to this bank because it would be too cruel.
Meanwhile I'm reflecting on how ********** I've been treated... I went into the bank for assistance in this matter... I was told no one in store could help... I had to call the call center on my cell phone cause they said they don't have a phone for customers. The call center was worse, putting me back and forth between collections and personal loans... Both saying they can't assist as it's a matter for the other. I'm just so frustrated... I don't want to deal with Nedbank anymore but I'm stuck with them ironically since they distroyed my credit record.
Meanwhile I'm reflecting on how ********** I've been treated... I went into the bank for assistance in this matter... I was told no one in store could help... I had to call the call center on my cell phone cause they said they don't have a phone for customers. The call center was worse, putting me back and forth between collections and personal loans... Both saying they can't assist as it's a matter for the other. I'm just so frustrated... I don't want to deal with Nedbank anymore but I'm stuck with them ironically since they distroyed my credit record.