1 reviews | Active since Sept 2013
Bank for Steve :-(
What a horrible service I have received from Nedbank for a would be client...my story goes...<br> <br> After I was called by their agent and opened the account over the telephone (smooth) I was told my card would be delivered through a courier company,<br> <br> Two days later I was called by the Courier company and they wanted to know when would be a convenient time to deliver, the only problem was that my card was sitting in PE (yay my home town) whilst my address that I gave them states that I stay in Johannesburg.<br> <br> Eventually the card arrived and also I got a courtesy call from Nedbank welcoming them (happy)<br> <br> Went to an ATM to activate my card, I could not do that I had to go in the branch and activate it there ( :-(....ohhh ohhh )....<br> <br> So. today I took my 1hour lunch time and went inside the branch, I get told that my signed documents have not been received by Nedbank to verify my signature so they cannot activate the card ...(really??) why was i not informed when they called me that only after a certain time I can go activate my card??<br> <br> Sorry Nedbank you are really a bank for Steve I will stay with my bank...thank you and good-bye!!<br>
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
