TG
Trey G

1 reviews | Active since Sept 2013

03 Feb 2015, 13:51

Bank for Steve :-(

What a horrible service I have received from Nedbank for a would be client...my story goes...<br> <br> After I was called by their agent and opened the account over the telephone (smooth) I was told my card would be delivered through a courier company,<br> <br> Two days later I was called by the Courier company and they wanted to know when would be a convenient time to deliver, the only problem was that my card was sitting in PE (yay my home town) whilst my address that I gave them states that I stay in Johannesburg.<br> <br> Eventually the card arrived and also I got a courtesy call from Nedbank welcoming them (happy)<br> <br> Went to an ATM to activate my card, I could not do that I had to go in the branch and activate it there ( :-(....ohhh ohhh )....<br> <br> So. today I took my 1hour lunch time and went inside the branch, I get told that my signed documents have not been received by Nedbank to verify my signature so they cannot activate the card ...(really??) why was i not informed when they called me that only after a certain time I can go activate my card??<br> <br> Sorry Nedbank you are really a bank for Steve I will stay with my bank...thank you and good-bye!!<br>

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Replies (1)
Nedbank
Nedbank's reply03 Feb 2015, 14:18
Official
Hello maphelogqokoma,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team