1 reviews | Active since Nov 2011

28 Mar 2015, 08:38

Bank Fees

I have been with Nedbank for many years now but I have had it with bank fees! This fee, that fee, every other fee that they can think of is just slapped on!<br> <br> My main issue now is that I have checked my statement this morning online and apparently I requested a statement at my main branch where I opened my account.<br> <br> Firstly, a statement enquiry request that I have been charged a R15 fee for! So please help me comprehend this one , Nedbank...So firstly I am charged R15 just for asking for a statement? REALLY!? This is how I understand this. Then there is a counter statement fee of R 12! So is this for Nedbank now printing the statement and handing it over to me? What a load of bull!<br> <br> Now, I contacted Nedbank customer service helpine a few minutes ago to query this because I DID NOT go into a branch to get a statement. I bank online and can go onto my profile to get my statement if need be!<br> <br> Then I am told that I have to go into a branch to query this and this is now an inconvenience AND I will probably be charge a fee for this too! <br> <br> My fees this month total nearly R 300 and this is not on! I want options here Nedbank or I must move to another bank!

0
Replies (1)
Nedbank
Nedbank's reply30 Mar 2015, 10:51
Official
Hello SERVICEQV,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team