Bank fee deductions not resolved and not response

Nedbank,<br> <br> It seems that the only way that I get a response from you is to complain on Hello Peter.<br> <br> With regards to double bank fee charges that were deducted from my account at the end of September and then again the first week in October if I recall correctly, I understand from your call centre that you were aware of this problem.<br> <br> I was told that the maintenance fee and interest and VAT would be reversed of which only the maintenance fee was reversed.<br> <br> I contacted your call centre again on Monday 23 November 2015 to query the interest and vat that still has not been reversed with a reference number that was emailed to me which is Ref: 773 733 04.<br> <br> I emailed your [Email Removed] on 26 November querying my issue as I have had no response. I emailed you again on 30 November and again, still no response and today being 3 December and I still have not had a response to my emails which is unacceptable!<br> <br> WILL SOMEONE GET BACK TO ME ON MY QUERY AND SORT THIS OUT!<br> <br>