Bank ******

On the 25 of September 2019, I went to a nedbank ATM to make a cash withdrawal, I inserted my card inside the machine. My card got stucked inside, I notice something is wrong, then I call the bank and an agent answered and assured me that they blocked my bank card.On my way home a cash withdrawal of R2000 was withdrawn from the same ATM, immediately after that withdrawal alert I called the bank again, as I was waiting for them to answer my call, more alerts were coming the sum of +R10 000 was withdrawn, finally I manage to get hold of an agent who put me through the ***** department and I explained my problem to the lady, she told me not to go to the police station to open a ***** case, claiming that they are the police themselves. On the following day I went to Woodstock Nedbank branch to make sure they blocked my card, to my surprise my card was not blocked, they only blocked my card on the 26 and gave me this following case number:2019I9563.they told me to let them do an investigation for 6 weeks. After waiting for 6 weeks they brought back the final report which state Nedbank will not be hold responsible. Then this year January 2020 the same Nedbank called telling me they are sorry they will compansate me with R1326 which I rejected. I need to know what is this R1326 for,if there is no conspiracy.