Bank confirmations not going through

We have submitted bank confirmations vie the [URL Removed] nedbank still require another manual confirmation request to be sent to them. The whole point of moving onto the confirmation website is to do away with the manual process, doesnt seem like nedbank got the point. Submitted the required documents, only to receive a mail saying that that was the wrong division. Called the call centre, and guess what??? All agents are on training!!! WHAT A WASTE OF TIME!!!