Hellopeter
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1 reviews | Active since May 2016

16 May 2016, 10:35

bank Charges

<p>I am really unhappy with how Nedbank run it's institurion, when I do an atm deposit, their system instantly shows that I have funds, then I would do a send- Imali transaction, then after few days I will be charged back a R90 fee as honorary fee. I just wonder how many times have they done this to me as they have done this twice in one month. The send-imali system would allow a transaction if there are no funds but the system can charge me R90 x2 as if the account had no funds, I am really disapointed on how you have treated me. </p>

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Replies (3)
Nedbank
Nedbank's reply16 May 2016, 14:07
Official
Dear Bongani, we are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint. Kind regards Client Experience Team
's update29 May 2016, 02:31
Reviewer Update
I have tried to close my account and I was sent from Pillar to post, Had to speak with 4 Call center agents I only remember Mpumi and Natasha who kept on transferring me from one agent to another, I even sent Pamela Pillay an Email to close my account and now the account has accrued bank Charges, I am not going to settle costs that I tried to avoid. please close my account.
Nedbank
Nedbank's reply30 May 2016, 06:22
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team