Bank Charge

I went to Nedbank Thohoyandou on the 12th of February in request of a confirmation letter for my account.

Fast track month end and am charged R15 for over the counter fee. Come now Nedbank, you now charging clients for confirmation letters?

When I called the contact centre to enquire I was told that the branch charged it, when I called the branch the lady told me to call contact centre. Shouldn't that be included in the R106 bank fees you take from my account every month? Do you know what R15 gets me? Two loaves of bread at pick n pay.

NB: Branch manager at Nedbank Thohoyandou should send the lady that answered the phone for customer service training, pity I didn't get her name. Nooo...wait she dropped the phone before I could get her details.

May I please have my R15 back.