Bank Cards

I opened a bank account with Nedbank V&A Waterfront on the 24th of May this year. So I couldn’t get my cards immediately because they had to be personalized with my details and I was told the cards will be ready for collection in 3 days.

So after 3 days I went back to check if my cards have arrived only to be told that they were not ordered because of the new system. A week later I received an sms that my cards are ready for collection but I couldn’t go fetch them because I’m no longer working around the waterfront area.

So I called V&A to ask if the cards can be transferred to another branch close to my new workplace so I can collect them there but I was told no that can’t happen.

Like I don’t understand the logic behind all of this because for collection I need to produce my ID. I really wanted to be part of the Nedbank family but they making it impossible for me. I guess I should close that account and go open it somewhere.