1 reviews | Active since Aug 2015
Bank Card Declined
<p>My bank card expires end of June 2016. Today, I filled up my car and my card was declined. When I phoned the bank I was informed that my card was "closed" because the new card is lying at the Cape Gate branch. There was no way for me to pay for the petrol and my husband had to come and bail me out in Wynberg all the way from Stellenbosch.</p> <p> </p> <p>No explanation could be given why my card would be "closed" without me having collected the new card. I am extremely upset. </p>
Dear Danine,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Dear Danine,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team