BANK CANNOT ASSIST FURTHER

i had my card with me when a withdrawal went out of R50 I then stopped my card and went to the branch on the 27 dec/ 2017 only to be told that 1300 was withdrawn as well that morning, which i did not get a notification then the branch logged a call and said they could now help me as my card was used and my pin however i did not make those withdrawals, i get paid on this account i am afraid i might loose all my money , they gave me a new card but they cannot recover that amount i lost this is very bad as my money is not safe and i dealt with faiza who was dealing with the case investigating till today i did not get a case number i had to call and look for it for my self from blocking my card there was no notification that i had blocked my card like other banks do , they said i can take ot to the ombads man for banks without tring to see if they can assist me further or investigate further and i will take it there as well as to the news papers if i have to this is very bad as this is the money we work hard for a