Bank account still not closed

Hi there, I have changed banks and requested that Nedbank closes my account on 23rd September. I went into your Florida branch and after completing the necessary forms and ensuring that there is no outstanding balance - I requested that the account be closed.<br> <br> I am still getting sms from the bank and notices about fees coming out of the account. Please advise why it was not closed (as promised on the day) and why am i still getting sms about an account that I asked that it be closed.