Bank account application (disappointed client)

<p>On the 28th of may 2016 I app**** for a ‘pay as you use’ account online. After completing the process and uploading the required documentation I then received account number ***. on 2nd June 2016 I contacted your call centre on ***to check the progress on my application as I have waited for too long without any response from you guys. My call was transferred all over the consultants which was very irritating and unprofessional. Another guy told me that I need to contact the branch that I selected to pick up my card which is Phumulani mall Nedbank, I contacted them and they told me that they haven’t received my documentations from people who deal with online applications and they can’t help. they told me to call ***again for help of which I did and I was transferred all over the consultants again. A lady by the name of Portia finally picked up the phone and she told me to call Phumulani mall branch again for help as she cannot help. I told her that phumulani said they can’t help as they haven’t received my documents. She then told me to hold the line as she wanted to confirm something. She then came back to me saying that she will call me back before 14H00 as she needs to confirm something with relevant department. Still up to now I haven’t received her call.</p> <p>All this run around makes me wonder if this is how you guys operate, and if it happens that my account get approved will this be the type of service I will receive. Please find someone who can help me with my application urgently or if you are unable to help me then cancel my application and let me know that you are unable to help as you are not the only bank.</p>