BADLY TREATED BY NEDBANK HOME LOANES

I am dissatisfied with Nedbank. I completed my last payment for my home in 2013, and right after, I asked for a letter to verify my final payment or to indicate that the account has been settled in full and the process to receive my title deed. I was told that the lawyers would reach out to me and inform me on the payment needed for the title deed. Nonetheless, that didn't occur. In 8/2024, I emailed Auzelthea regarding client feedback, but I was unsuccessful, as I insisted on obtaining my title deed without paying for the lawyers since Nedbank has treated me unjustly. By 2024, my children were set to lose our home to the bank should anything happened to me. In early 2025, I visited Nedbank at Festival Mall, and Mr. ****ane suggested I send a cancellation letter for the bond to the email provided below: "***," yet I still received no reply. I want my title deed.