Badly burnt by bank

<p>I ordered a card machine for my business on 31 October 2016, with the understanding that it took 2 weeks for delivery. With the festive season approaching this was vital. I paid upfront in full. Nedbank sat on the application for a full month before advising the poor agent i was dealing with that they could not process my application with a savings account in place. You would have assumed that they would have either mentioned this on the marketing pamphlet, or advised us within a few days of applying. Fast forward to 3 December, i had to go and open a current account which took another week, and allowed them to charge me more fees. By December 15th i still did not have a card machine and was losing business. I cancelled and requested a refund. How pathetic is the service? Words fail me. They are just as bad as all the other banks. charging fees but not matching the service. They just dont care.</p>