Bad,disgusting customer service from Nedbank

I would like to complain about the disgusting customer service at nedbank. Since 9th of June I sent an email to a claims consultant by the name of Maya Daya, since then bo feedback was given until I sent a follow up email on the 18th of June only then she advised that my claim was assigned to another assessor. All this time no one has bothered to call me or even give feedback on my claim application.

I am in disgust by this poor service from nedbank they very quick to deduct monies from you yet take forever when they give to gove back what's rightfully yours.