Bad turnaround times

I lodged a claim with Nedbank Insurance Brokers as my garage door was damaged when it was force open during an attempted burglary.

The claim was logged on 5/12/2017.

As at today's date (29/12/2017) they can still not confirm when the door will be fixed. I receive no feedback from them and had to call them a couple of times to get some progress update.

They are forever waiting for feedback from their assessors and I am getting tired of this now.

Claim No : C ********** 055095.