Bad treatment

I got scared this morning driving for a meeting and received sms from Nedbank that my business account was debited due to overnight transaction. I phoned customer care who referred me to Mr Manuel at Credit Risk. Mr Manuel told me my account is under investigation by a person called Mr Govender. What I can't understand is I have to phone Nedbank my myself and why didn't Mr Govender called me instead of just debiting my account. I decided to close all my accounts tomorrow at Nedbank and move my bond to another bank. I have never experienced such bad service in my life. Other banks treat customers with respect. Waiting for your response.<br> Happy Mashapa<br> Cell: ***<br> .