Bad to worst service ever

I am a Nedbank client for the last 12 years and will close my account and move my business to somewhere where I will be appricated I was a victim of ***** on my credit card. I spent over 20 minutes with 3 different people. Spoke to Marsha from ***** last. What a bad attitude. No hearing that it will take up to 45 days to resolve this. Sorry Nedbank this is where I draw the line.