BAD TO NIN EXISTING SERVICE

I have submitted a home contents claim 10 days ago the device was sent in assessment done and returned and now i am not getting any feedback regarding the claim not from the person assigned to my claim nor the claims department email and when you can at 10 the line says they are on a wellness break and you should call back at 10:00 its now 10:18 and still the same thing Starting to badly regret moving my banking and home contents insurance to nedbank