BAD SERVICES AND BLOCKED BANK ACCOUNTS

MY BANK ACCOUNT GOT FROZEN/BLOCKED BY NEDBANK YET I HAVE SUBMITTED THE FICA DOCUMENTS THAT THEY HAVE BEEN REQUESTED. SINCE JANUARY I HAVE BEEN GETTING MESSAGES TO SUBMIT FICA DOCUMENTS. I WENT TO THE GLEN BRANCH TO SUBMIT THEM. THE STAFF MEMBER TOLD ME THAT EVERYTHING HAS BEEN UPLOADED AND SUBMITTED. I KEPT GETTING MESSAGES THAT I HAVE NOT SUBMITTED ANYTHING. AROUND MID YEAR I WENT TO EASTGATE BRANCH TO SUBMIT THE SAME FICA DOCUMENTS AGAIN. THE STAFF MEMBER TOLD ME THAT EVERYTHING HAS BEEN UPDATED SUCCESSFULLY.

I KEPT ON GETTING MESSAGES THAT I HAVE TO SUBMIT FICA DOCUMENTS AGAIN AS THEY WERE OUTSTANDING. I WENT TO THE ROSEBANK BRANCH AT THE BEGINNING OF OCTOBER 2023, AND I RESUBMITTED AGAIN, AND I WAS TOLD THAT EVERYTHING HAS BEEN SORTED.

TODAY I SEE MY ACCOUNTS HAVE BEEN BLOCKED BY NEDBANK WITH NO NOTIFICATION.

EXTREMELY BAD SERVICE AND VERY UNPROFESSIONAL BANK. WOULDNT ADVISE ANYONE TO JOIN THEM CONSIDERING THIS KIND OF SERVICE AND BAD SERVICE WHEN YOU GO TO THEIR BRANCHES.

CAN SOMEONE RESOLVE THIS BLOCKED ACCOUNT ASAP!!