Bad services

Raeesah Sader from Nedbank head office attend our claim.We lodged a claim of transfer to a late estate account and the transfer has not been made.Apparently you are team leader at the deceased estate.To date you have not made any feedback or inform us about the development.Your services are bad considering that Nedbank is one of the biggest bank in South Africa.We made the claim through Irene mall branch assisted by Alisha.How long does your bank take to authenticate documents and verify the claim.Dont you inform your client of any delay.