Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

16 Jun 2018, 11:09

Bad Services

This is ridiculous, I settled your account on the 13th of February 2018 but the accounts still shows that I am in arrears and it is affecting my credit score. I cannot even get a contract phone because of this.

It already 5 months, can you update this information. My life is standing still because of your poor service when a person is not paying you are quick to take legal action but when a consumer settle the account you do not update their profile

0
Replies (4)
Nedbank
Nedbank's reply16 Jun 2018, 12:05
Official

Dear Lihle

We have noted your concerns. Kindly note that a Resolution Manager will contact you during business hours.

Regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply21 Jun 2018, 11:01
Official

Dear Lihle

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.


Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.

Kind regards

Client Service Support

Best regards,

's update21 Jun 2018, 12:15
Reviewer Update
How long does it take for your complaints department to forward proof that you did send the information to credit bureaus to update the systems. My credit score went down with 9 points since last month because of the arrears showing on your account. It's 5 months and I want this removed and I want my 9 point back. If I do not get feedback I am going to log a complaint with the NCR.
Nedbank
Nedbank's reply21 Jun 2018, 12:24
Official

Dear Lihle ,

Please refer to the email that was sent to you by the Resolution Manager.

Regards,

Client Service Support

Best regards,