Bad Service, Worst bank Ever

I have been a Nedbank customer for 11 years now, all my finacials even help I do via this bank. For the first time, I have received bad experience and am so heartbroken. I went to Goodwood Mall nedbank branch in Cape Town. I asked for current bank statement and I was given the previous month bank statement. I only realised that when i was submitting my papers. I phoned the branch and the lady who answered was so rude and she never helped me at all. Same branch with unbelievable staff. Same day I requested one card that I lost and the same teller cut my american express and ordered more card which i did not need at all. I had to pay extra card and wrong bank statement on one day and a rude staff member who couldnt help me. I went to an atm yesterday to withdraw money. AS i insert my card and put pin number my card was taken and after a few minutes money was withdrawn in my account. I laid a complain but until now no one has phoned me to ask or give me solution. You actually do not care at all. All you want is to suck our money. Unfortunately you have to lose me as a customer. Anyone joining this bank think twice