Bad service with nedbank, terrible turnaround and *********** staff

I made an International payment of 135 USD using my Nedbank account on the 3rd of April, which on the 8th of April Nthabi Phiri recieved an email at around 09AM requesting additional information such as name and DOB. Nthabi then only send me the email on the 9th of April at around 05PM, by then I already had been charged the commissions and fees for the transaction. I had then buried again about the payment on the 14th April and had no reply, then again the 18th April with no reply. By then my friend had needed the funds as FNB and Standard bank can never take this long. I had then spoke to Sarita and around the 19th and said that I needed to make alternative arrangements to send the funds so rather return my funds to me as I can not be paying for commissions with no services rendered. Till today which is the 30th of April no funds have beeb returned. I am being told I might need to pay more charges and there matter is now with bank of America and there is no turnaround this can take forever even upto 3 years. If the information was sent on the 9th as per my request then funds would've went to my friend, however due to the incompetence of nedbank being lazy and not sending all the Information on time I have to sit with such an issue. I me er have support there is me er any assistance. Also bank of America continuously asks for more Information. I mean it's not rocket science. I am very upset about the service recieved and incompetence ot only from nedbank but bank of America as well by holding my funds for no reason. I have also requested the email as to when my initial information that was sent on the 18th and nedbank refuses to send it. I wish my banker as well would take care and service the clients with priority. I should nor be paying g extra charges and the first commissions for the incompetence of the staff of nedbank and bank of america.

Please note that this is not about the money, but the principal as it seems no clients funds are safe using nedbank and bank of America. Imagine beeing told this can take very long and mayb even 3 years