CM
Corrie M

1 reviews | Active since Jul 2017

14 Aug 2017, 14:04

Bad service with Credit Card Application

<p>I have app**** for a credit card and it was declined and they asked me to dispute the outcome which I did. THe reason for the decline was missung information and I am still awaiting feedback on my application. Very dissapointed.</p>

0
Replies (3)
Nedbank
Nedbank's reply14 Aug 2017, 14:22
Official

Dear Corrie

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

CM
Corrie M's update28 Aug 2017, 12:34
Reviewer Update
What a turnaround!! Yusuf Rajah really walked the extra mile!! I am now a very very happy customer
Nedbank
Nedbank's reply28 Aug 2017, 13:03
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.