Bad service with a room to grow from your competitors

Nedbank should learn alot from other financial institutions, so today i made a mistake of send imali to a wrong number using the nedbank app which doesn't have an option to cancel the transaction, it create a pin by itself which i find it ridiculous.

I called the bank and they told me the money can only come back after 48 hours provided the cell phone holder doesn't draw it, so i decided to go to the nearby branch which it campus square. The manager told me the money is gone i wont be getting it back, i asked her what if the number is not used anymore or the owner doesnt even notice theres money in there she rep**** by saying it will stay there forever which didnt make sense to me, ive been with nedbank from my high school days however today 's service just showed me that I've over stayed my welcome.

I went to absa and standard bank they can reverse and cancel such transactions even Capitec a baby of banks. Nedbank you dont deserve to hold my money.