Bad Service -Waiting for a response on a loan for 5 days ***

<p>We app**** for a loan on the 4th Aug. After waiting over a weekend we are told the Monday that the document we submitted cannot be used as a proof of address.</p> <p>We went into the bank on Monday 8th Aug , provided the document to ********** at the N1 City branch. We then followed up the same day at 15:44 with the call centre, only to be told that they did not receive the updated info from Cleo.</p> <p>We have now been told that Cleo need to update the address on her side before anything else can happen.</p> <p>Nedbank your service has deterorated since.</p> <p>Either the people you emply are incompetant or you are overloading them with work.</p> <p> </p> <p> </p> <p> </p> <p>Ref: ********** 9</p>