Bad Service / Very Unprofessional

<div style="color: #000000; font-family: sans-serif; font-size: 13.***px; display: table; width: 328px;"> <p dir="ltr">THIS IS AN EMAIL, WHICH IS SELF EXPLANATORY THAT I SENT TO THE BANK MANAGER OF NEDBANK, HOWARD CENTRE, MR ARSHAD SUBRATHI AS WELL AS CC THE SUPERVISOR LAEEQA ON THE TUESDAY 17TH MAY 2016 AND 3 DAYS LATER I AM STILL AWAITING A RESPONSE. I AM EXTREMELY ANOID AT THEIR UNPROFESSIONALISM BY NOT CONTACTING ME. I RESIDE IN THE MALDIVES AND CANNOT SEEM TO GET ANY RESULTS FROM THEM, BUT THEY HAVE MY MONEY IN THEIR BANK AND ARE ACCEPTING DEPOSITS EVERY MONTH BUT WE CANNOT DO ANY OTHER BANKING LIKE WITHRAWALS OR INTERNET BANKING IN SOUTH AFRICA OR THE MALDIVES WHERE I AM STAYING. I AM ONLY COMING TO SOUTH AFRICA IN DECEMBER AND CANNOT WAIT TILL THEN TO RESOLVE THIS ISSUE.</p> <p dir="ltr">Dear Mr Arshad Subrathi</p> <p dir="ltr">I refer to my telephonic conversation of even date with John when he advised me that Nicole is no longer in your employ.</p> <p dir="ltr">On the 28th November 2015 I went into your branch to open an account. I was attended to by Nicole, who was in your employ at the time.</p> <p dir="ltr">I explained to her that I am working in the Maldives and needed to open an account so that I could deposit money on a regular basis. I also advised her that I would like my daughter, Miss Nicole Francis to have power of attorney over my account and that she should have a card as well.</p> <p dir="ltr">Then I told her, Nicole that I need a bank card that I will be able to use in other countries as well if the need arises. She told me that she can issue me with cards but we will have to wait for a few days and I said it would be fine.</p> <p dir="ltr">On the day I opened my account I gave her my original South African I.D , my original passport, an orginal letter from my Medical Aid with my Pinelands address, Work Visa, Confirmation of employment from the Company in the Maldives and confirmation of address in the Maldives.<br />She made copies of my S.A. ID, my passport and my visa and kept the original letter of appointment which I specifically got my my boss and the confirmation of my addresses.</p> <p dir="ltr">She then advised me that the International Banking office of your Bank is closed on Sa****ays but she will contact them on Monday 30th November 2015 and give them all the details of my account.</p> <p dir="ltr">My daughter has now advised me that I need to contact you because my FICA is outstanding. How can that be? I gave Nicole all my documentation. Also, John said that I should get my daughter to bring in my ID. How can I if it is here with me in the Maldives.</p> <p dir="ltr">I am not very happy right now and thought you were the best Bank in S.Africa to open my account.</p> <p dir="ltr">It has been 6 months and nobody from Nedbank ever advised me or my daughter that the FICA is outstanding, she only found out when she had a problem with her card this weekend.</p> <p dir="ltr">I need this issue to be resolved as a matter of urgency as I find this very unprofessional.</p> <p dir="ltr">Awaiting your reply with interest.</p> <p dir="ltr">Ms Charlene Joan Francis</p> <p dir="ltr">Tel <a style="color: #4285f4;" href="tel:%2B960%***" target="_blank">+***</a></p> </div>