Bad Service to potential new client

I am extremely disgusted with the service I am getting from Nedbank Loans Department. On Monday 15 July I app**** for a loan online, I spoke to a gentlemen which name I cannot remember and was told my application is approved whereas he continue explain the contract and finer details to me. He said he will e-mail me the documents for me to sign.

On Wednesday, I phoned again and spoke to Lindiwe Mthembu. She asked me to send her a copy of my ID, Payslip and 3 months bank statement. I immediately e-mailed everything to her with the “DATE STAMP reading 17/06/2019 on the bank statement.

Just because FNB statement is generated from the 03/06/2019 – 03/07/2019 she refuse point blank to accept the statements because they are “to old” even with the date stamped on there. I then phoned FNB to asked if they can send me an up to date statement. They told me they can only send an interim statement which they did. I send it to Lindiwe and then got this message back that she will not accept the interim statement which she insist on me sending her. I eventually took time off from work went to Nedbank in the Rosebank Mall to enquire what exactly do they want A very nice nice gentlemen helped me and send all the documents through to Lindiwe. He even let me sign the offer of loan there. The next moment I got a phone call from Lindiwe stating they offering me now a lower loan which I accept and signed the documents AGAIN.

I did not hear anything from Nedbank for the next 4 days. Today I received an e-mail stating there were a problem with my application and they will send me the documents once again to sign and guess what with a different loan amount again. At the end of the day I still don’t know if my loan is actually approved or not

I did file two complaints with Nedbank but no one came back to me as to why I still don’t know what is happening with my loan application and to why are they keep changing the loan amounts. All I am asking is: Will Nedbank be able to help me or should I rather go somewhere else. I am now tired of being send from one operator to the next and complain directly with their complaints department helps nothing at all

Kind Regards Paul van Eden