BAd service to client who's been a stellar payer

Iv been with nedbank for many years and I have a loan and a credit card with them, I been paying my accounts up to date and now just 2 months my company I work for gave us shorr time so I havnt been able to pay the normal premiums, but I called them and they couldn't help me in anyway to convience me, as I was a valuable client, and payed my premiums on time, I can't believe that Nedbank can be so harsh when I came into a hard time, they have to sympathy whatsoever , I needed help and they couldn't even make a plan to help me, not like I wasn't gonna pay when I came right with my company all I needed was 4 my installments to be pushed forward 3months so I didn't go in areeras and could continue my normal payments, this not 1st time I have had a problem with nedbank service how can they do this when there slogan is \ how can we help you". If they can't help me I want all my installments payed bk to me for the years iv payed or I'll voice my opinion to the public! """