Bad service, time wasting and pure nonchalant

We went to Nedbank to help us get our business registered and open an account with them. Unfortunately after a month, we had absolutely no feedback, we took it upon ourselves to contact the gentleman that helped us, and he couldn't even have been bothered to reply to our mails, after a month of hearing absolutely nothing we decides to go back into the bank to find out why nobody had bothered to get back to us, or even start our process. Anyone who owns a business understand how valuable time is. Nedbank didn't seem to value our time or the fact that they were holding up the process ( which we found out they hadn't even started yet) and obviously costing us money. When we physically went in, we spoke to someone who again couldnt be bothered to help us and told us to do it ourselves and then had the audacity to tell us to come back and open an account with them. Why would be trust someone with our money and our business and future if they can't even be bothered to reply to an email. Thank you Nedbank, but it really looks like you don't support small businesses despite your advertising.