bad service the worst

This morning I tried to reverse a debit order online.

My money app is not compatible with my phone. I can only use online banking or the Branch.

I phoned online banking and was on the phone for 47 min when no one answered there goes my cellphone bill. I phoned my branch to ask for someone to just assist with explaining how to reverse over the phone. The lady could not help me just kept on saying I need to phone online or come in to the branch. Now I dont mind to go to the branch but I have a colic baby who screams the whole time and I explained at this stage it would not be possible for me to enter the branch. I begged her to assist me over the phone. I asked if she has internet banking just tell me which column to use but no.

I have never met a bank who was so unhelpfull.