Bad Service that i am receiving

last year in may 2017 i reported this at call center " i cant check balance using *120*001# and choose option 2, no one Resolve my problem even my Westgate branch didn't help me they said they don't know what is the problem they will send email to the relevant department. since i am waiting nothing happen. now is another problem i call nedbank call center on Sunday at 12:13 Afternoon i speak to Nokulunga, my problem was when i purchase something or do withdrawal i don't receive any SMS since the 5-01-2018 who can resolve this problem for me as this thing is boring me now, i am tired of this.