Bad service still for Nedbank

Im waiting 2 weeks for Nedbank to come back to about my credit card as I'm waiting 3 years for statements and still did not receive any .I made payments to my credit card every month and then i find out when i wanted to purchase a vehicle that put on ITC due to not paying the right amount om my credit card.This service is really bad and won't recommend any one to open a account with nedbank