Bad Service since June 2019

In 2019 we submitted forms for a stokvel burial at Mall of the south Nedbank. The application was never processed. In June 2020 we went into Chris Hani Mall to fill in completely new forms and new members. I had to follow up the activation then finally I recieved the wrong list. I don't understand how they can now add people who are not on our current firm filled in the 9th June 2020. Now I'm having to send numerous emails to get our list updated with the correct people. It's the banks fault that they captured the incorrect people now I am told we have to submit a new list with additional members. Had the bank done the correct thing in the first place I woldnt be subjected to back and forth communication. I then called the call center and the lady refused to understand that it's their fault all this was done incorrectly. Besides how could anyone capture a form dated 2019 whereas we are in July 2020. All our members could have finished their trail period by now. Noone there seems to care entead I am being told to start all over again. Grace *** or ***