Bad service Service champion and Teller

I have encountered a bad experience from nedbank in wonderpark..I went to nedbank in wonderpark on de 17/12/2019 thinkong that im going to get help but anyway guess wht the peraon in front who is suppose to b de face of the company her name is Neo..The attitude fron the word go bad..i dd explain to her what i wanted to do but anyway she decidednot to give me a ticket wht she dd was she called customer care..i came in de at around 13h10 ..i spoke to customer care for about 15 minutes and the peraon i spoke to in a call centre told me dat my issue can b resolved in a branch tell de person at de door to gv u a ticket..bt anyway i said to neo y ddnt u gv me a ticket in de 1st place when i arrive and her response was i thought ur problem an b resolved by de guys frm customer care.. anyway my problem was i asked her do i need to que as i hv been de fr about 45 minutes now..den de is a tocket dat was issued and it was not given to me..she said to me dat i will ask one of de consultant guys to assist when dey are done wth wht dey are doing..i went to consultant 3 her name is Vero she asked y are u here i told her dat Neo said to me dat i must come straight to u as i hv been waiting fr more than an hour..Vero told me straight to my eyes wth my colleague dat she is not going to help me as i dnt hv a ticket..i went straight to Neo to ask y is dis thng happening to me..guess wht i found her chatting to vero telling her dat i dd not want to get a ticket.. a took a 4to of her private message with vero..she was like i dd nt say dat bt anyway i hv proof dat she was talking to vero about me..i asked her a question y are u adressing me as dat guy, her responce was nope i dnt know ur name i told her dat im running out of time and anyway my name is gifty..I started using my mother tongue which is Tsonga..

I had to wait for an another hour to get help..and im not sure whether my dispute will be attended to as Vero Scanned my document saying to me dat she is going to send an e.mail to call centre or helpdesk but she dd nt cc me ahe told me dat i will receive a call from help desk about my query..i asked vero if she can give me a ref number fr my query she said nope is nt allowed..

Reason i asked Vero fr ref number is fr me to go to any branch to get assistant as im nt residing in pretoria..but anyway which mean i wl hv to do a follow up in wonderpark everytime..

The issue i hv wth Neo and Vero

Neo made me to wait for 2 hours to get assistance. And her attitude torwrds me..and she was taking advantage not knowing dat i know hw de rules work.

Vero..turning me away and not gvng me a ref number