Bad service: Revolving Credit Facility complaint

I am still waiting for feedback on my Revolving Credit Facility complaint (Refs: *** & ***). I have been engaging with Nedbank privately, sending follow‑up emails to the client feedback address, your Facebook & LinkedIn inbox, and to the appointed complaints manager, Scelo.

Despite being told the matter may take up to 10 days, that timeframe has lapsed. I have since sent three follow‑up emails (21 & 24 August, and 1 September), all of which remain unanswered.

This lack of response is extremely frustrating and completely unnecessary. I expect Nedbank to honour its commitments and provide urgent resolution.