BAD SERVICE RECEIVED FROM MFC AND NEDBANK

FORMAL COMPLAINT - I took out vehicle finance with MFC on my Nissan Qashqai 2 years ago and they introduced me to Liquid Capital when I took out a SERVICE PLAN, I took my car for a service at Nissa at End Str Jhb in Feb 2015 all went well and my service was covered, but now when I took my car in for another service last week they told me I have NO COVER but yet I am still paying my service plan and MFC / Nedbank is still deducting. According to Liquid Capital the plan was to be extended, but MFC never extended my plan, they are deducting my money but wont cover me, Nissan is on my case everyday - they called me 3 times today they want the cars service money and its R6000 which I don't have to settle the service charges, the BAD thing about MFC and Nedbank is that NO ONE has any URGENCY, I spoke to a Mr Regan Munnik / Resolution Manager I Client Experience | Nedbank Limited , who very confidently told me that they have 21 DAYS to work on the complaint - so for now I have NO CHOICE but to WAIT for someone to ONE DAY attend to my complaint.... I am VERY UNHAPPY - RODNEY WOLMARANS TEL *** - COMPLAINT REF ***... Please can SOMEONE do SOMETHING????