1 reviews | Active since Aug 2015
BAD SERVICE RECEIVED AT NEDBANK
<p>I'm a client at Nedbank, last week I app**** for credit card because I was in need for it. I submitted all the required documents and no feedback was provided to me , until I called the complaint centre and guess what my application was not found. They told me that they will look into the matter and yesterday I was called by the complaint centre to tell me they had wrong ID number on my application, my question is if I did not call and complain I was gonna wait andf think my application is fine. I was told they will get back to me yesterday till now no response received from them and the worst part I app**** for credit card cause I need it by Thurdsday 29th September 2016 due to personal problem I have to attend to. Im a loyal client why are they doing this to me?</p>
Dear Sisanda
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Sisanda
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
This is getting worse than I thought I think its high time maybe I change my bank to another; yesterday I was told this matter will be resolved as a matter of urgency and I should call at 11 am today if I did not receive any response. I'm still waiting, I send an email after 11 today and even tried to call still no resolution for my complian.
This is getting worse than I thought I think its high time maybe I change my bank to another; yesterday I was told this matter will be resolved as a matter of urgency and I should call at 11 am today if I did not receive any response. I'm still waiting, I send an email after 11 today and even tried to call still no resolution for my complian.
Dear Sisanda
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
Dear Sisanda
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team