Bad Service Received

Dear Nedbank Wonderpark Branch Manager, I am writing to raise a concern regarding a matter I attended to at your branch in July 2025. Unfortunately, I do not recall the exact date, but I visited the branch to submit the minutes for the change of signatories for the Nkwe Social Club account ***. I was assisted by a staff member whose name I cannot recall, but I would be able to identify her in person. During our interaction, she informed me that she would require copies of the members’ IDs before proceeding. However, her colleague clarified that ID copies were not necessary at the vetting stage. The staff member then scanned the minutes and assured me that I would receive feedback within 48 hours. As of today, 20 August 2025, I have not received any feedback. This lack of communication and follow-through is extremely disappointing, especially considering the urgency of the matter. We are trying to remove individuals who are no longer members of the Nkwe Social Club, and any transactions made by these individuals after our attempt to initiate the change could have serious consequences. Please note that should any unauthorized transactions occur due to this delay, Nedbank may be held liable, as we took the necessary steps to notify the bank in good faith. I kindly request that this matter be urgently investigated and resolved. Your prompt response and assistance will be greatly appreciated.