Bad service Private banking section

Hello ,Im Reuben Vosloo i want to let everyone know how i got treated by the Private Banking department by Mr Kwasi A****oh Relationship Manager , What a joke I paid R400 admin fee for 17 Years as Private Banker customer. I contacted My Private banker Janine asking her i want to downscale my account to a more affordable account. She immediately assisted me by sending a email to Kwasi asking him to please assist me as she is going on leave, I then received a blank email with a generic generated attachment with banking fees for 2024. I rep**** back to Kwasi told him my situation and asked for proper help and to downscale my account. Kwasi told me if he try helps me i will no no longer get the service from private banker so he cant help me as i will not be a customer no more, even after my R400 deduction went of for December ( i have paid in advance for the service i think) he said i have to go in to the bank and ask the consultant for help ,I followed his instruction like the Poor sheep he thinks i am ,went to bank lady at bank said mr Kwasi did not release my profile at private banking im blocked . She tried calling him , no answer sent him mail no reply , The kind lady at bank said she will call me as soon as Kwasi decieded to reply. So 4 days later Kwasi rep**** and she called me apologizing for Kwasi late reply but account now un blocked according to Kwasi, i need to call in to call center as i did . The very nice friendly person by call center helped me but saw my account is in fact still blocked by Kwasi, He said he will call me back ,I then got hold of Kwasi and he was so rude and said he refuse to down grade me to Pay as yo go account he will only do a R150 per month account , i was not happy and he trough the phone down on me .call center guy call me back as he did he told me he had to get his supervisor and manger to insist that Kwasi un block my account , they got it over ride. We are now 9 days in Still no account down grade as i requested The kind call center guy down graded my account eventualy as requested Thanks to him . This mr Kwasi A****oh Relationship Manager is useless , not helpful and extremely ****** towards me . disrespectful and rude I hope Ned bank do something about it or i will continue to spread the bad service i received fro Ned Bank Private bankers , and Remember i am not a poor white Sheep I do not deserve this kind of service after 5x MFC vehicle finances , Personal loan all paid off and Credit card Awaiting Ned bank reply