BAD SERVICE PLUS INCORRECT SETTLEMENT AMOUNT

Custom service will be a solid 0 rating from me.

I have been waiting for a call back and email since the 25th or October regarding my incorrect settlement amount that I was given. Team leader Mpumi promised to escalate and call me back never heard from her, team leader Nozipho promised the same thing, even confirmed my email and cell number to reach me and I've never heard from them. Mind you today is the 9th, this was supposed to be sorted out before the 1st of November because the account is accumulating interest which I refuse to pay as I have settled the account that was on the settlement quote that they provided and it was incorrect. They have no sense of urgency, take no responsibility for their mistake which was made. I am so fed up honestly.