NL
Nita L

1 reviews | Active since Oct 2017

07 Nov 2017, 19:54

BAD SERVICE ON HOMELOANS

We fell in arrears due to my wife being retrenched, however the arrears were not that bad and we kept to arrangements. We paid what we could and we never missed the arrangements. My wife recently obtained new employment and was credit checked. It came to our attention that we were listed as bad payers. Thank you Nedbank for *****ing our lives. As soon as we get the opportunity to rectify this account we will be moving same to another Bank who is a bit more considered. Kindly note that we were not even 4 months in arrears but you just did not even consider activating any policies or tried to be lenient. If we get the opportunity we will inform all our family and friends not to obtain a home loan from Nedbank as they have no humanity at all.

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Replies (1)
Nedbank
Nedbank's reply08 Nov 2017, 07:31
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team