Bad service on Christmas Eve

I stood in the queue for over an hour at 09.30hs on Christmas eve to collect a new bank card. Lorraine Buys was the only person on duty for this section and was very helpful when she heard all the people in the line complaining and asking for someone to come and help her. She phone the manager Mr Marcus Kamapo and told him the clients were complaining and could someone assist her His answer? I am busy. What am I supposed to do? Then a young girl arrived and I asked her if she was there to assist. She did not seem happy to be asked that and told me she was there as a trainee. I asked her the name of the manager and asked her to write it for me. She did so reluctantly and with a bad attitude.<br> <br> During this period of waiting we all had to painfully listen to a pre-recorded voice tell us how good a bank Nedbank is and how we are very important!!!!