BAD SERVICE- NO CUSTOMER CARE LAKESIDE AND HEADOFFICE FICA AND COMPLAINTS

<p>I had a dreamer account and after it matured I decided to open an account for my daugther with benoni lakeside mall nedbank. It was an up and down experience but eventually I was assisted and the account was oepned. Two weeks after the activation of the account, it was bloceked because of FICA documents. Then I called to ask what was wrong, I was told that the branch never sent the FICA documents. I then requested the consultant to lodge a complaint on my behalf(Bongani). I then waited for his call after he promised to call me on Friday the 11th. I then received a call from the consultant at lakeside mall who then said that she resubmitted the documents, but is not sure if the FICA team has left but will definately call me on Saturday 12th August and confirm the activation of my account. Monday morning the 14th of August NO CALL from Nedbank, I then called again to the complaints department and Lisa gave me a reference number and said she will escalate to a manager to priritise. I was then called by a rude Mpho who then said, My id is not clear and I must send another one.BOOM 15:15 no feedback. I've been calling the manager SCELO who also has to wait for a thorough investigation to be done. GUESS what I called the branch, spoke to Mpho who confirmed that the FICA department has verified my documents and that she has sent an email to the gate keeper department to remove the blocking off my account. </p> <p>They have no customer s****s and I'm reminded why I never banked with NEDBANK. They don't know how to treat their customers. Iwanted to open an investment account, I doubt I'll ever open it. </p>